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Six stages

How your project will run

  1. Audit

    A paid map of where the value is

    Interviews, system reviews, process mapping, and a gap analysis.

  2. Design

    Agreement on done before build

    Agree the system, the tools, AI content boundaries, and what done means.

  3. Build

    System installed in your accounts

    Install the agreed system in accounts you own. Prefer tools you already pay for.

  4. Test

    Unhappy paths proven

    Run bad data, duplicates, after-hours, opt-out, and answers when the assistant does not know.

  5. Launch

    A system the team can run

    Hand over with a record of what was installed and what you own.

  6. Improve

    The next piece from the catalogue

    Watch it on retainer: fix what breaks, tighten flows, add the next piece.

  • Built in your accounts
  • Clear permissions
  • Human review on sensitive steps
  • Supported handover

Working with Oduro

What working with us looks like

Four steps. The Audit stage above is step 3. Design, Build, Test, and Launch are step 4.

  1. Step 01

    Discovery call

    Free

    What happens
    A free 30-minute call. We look at the business and whether an audit makes sense. Nothing is built on this call.
    What you do
    Join with the person who owns the budget.
    What you get
    A yes or no on a Business Audit. After the discovery call you receive an audit proposal. The payment link is sent within 24 hours of that proposal. The audit usually starts within 7 days of payment and takes about 10 business days.
    Next
    An audit proposal, if it makes sense

    Book a discovery call

  2. Step 02

    Business Audit

    From £1,000. The fee depends on the size of the business and what the audit has to cover.. The audit usually starts within 7 days of payment and takes about 10 business days..

    What happens
    A paid, one-off look at the whole business. Required before we build. Systems are one part of it.
    What you do
    Make the right people available, and give access for the reviews.
    What you get
    A report, then at least three implementation plans, each fully costed. Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent. You do not have to continue.
    Next
    You choose a plan, or you stop. After 30 days the report is still yours to keep. The fee credit no longer applies.

    See what the audit includes

  3. Step 03

    Implementation

    Quoted on the plan you choose. Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

    What happens
    We build the plan you choose. Design, Build, Test, then Launch, which is the handover. Improve only if you ask.
    What you do
    Agree the scope, open the accounts, and review each stage.
    What you get
    The system in accounts you own, tested, and handed over.
    Next
    Handover. A retainer only if you ask for one.

    See the project stages

Business Audit

What the paid audit includes

This is the Audit stage at the top of this page. It is a one-off fee for the whole business. Systems are one part. It is required before Oduro implements anything. From £1,000. The fee depends on the size of the business and what the audit has to cover.. The audit usually starts within 7 days of payment and takes about 10 business days..

Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

After 30 days the report is still yours to keep. The fee credit no longer applies. There is no obligation to continue.

  1. 01

    Interviews

    Talk to the people who do the work and the person who owns the budget.

  2. 02

    System reviews

    Look at the tools and accounts the business already uses. Systems are one part of the audit, not the whole of it.

  3. 03

    Process mapping

    Write down how work actually moves, from enquiry through to delivery and follow-up.

  4. 04

    Gap analysis

    Name what is missing, what depends on what, and what we will not touch.

What is in the report

  • Findings from the whole business
  • What came out of the interviews
  • Process maps
  • Opportunities judged on the time and money each could save in a year, and on what each one depends on

Then at least three implementation plans, each fully costed.

Audit at a glance

Fee
From £1,000. The fee depends on the size of the business and what the audit has to cover.
After the call
A written proposal. The payment link follows within 24 hours.
Start
Usually within 7 days of payment.
Length
About 10 business days.

Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

After the discovery call you receive an audit proposal. The payment link is sent within 24 hours of that proposal. The audit usually starts within 7 days of payment and takes about 10 business days. The audit usually starts within 7 days of payment and takes about 10 business days. After 30 days the report is still yours to keep. The fee credit no longer applies.

Already sure you want an audit, and you want to skip the discovery call? Request a written quote. We send a fixed quote before any work or payment. The usual path is still the assessment, then the discovery call.

Sample report

Scroll inside the report. Click it, or tab to it, then use the arrow keys. The layout follows the audit report template. The firm is fictional.

Sample report: fictional business for illustration

Oduro

Audit report

Northwharf Practice

Northwharf Practice is invented. Every hour, pound, and quote below is illustrative. This is not a client, and these are not results.

How this audit was done

Four steps. Illustrative only. In a real report this is followed by the agreed scope.

  1. 1. Interviews. The office manager, one partner, and the person who raises invoices, on how enquiries, proposals, compliance dates, and bills actually move.
  2. 2. System reviews. The inbox, the enquiry spreadsheet, the proposal folder, and the accounts package. None of them share a record.
  3. 3. Process mapping. One swimlane from the enquiry to the payment chase. Decisions, handoffs, and an exception route. Red steps are where this sample says time leaks.
  4. 4. Gap analysis. Four gaps, each with a root cause, what it depends on, and the evidence it rests on. The missed-chase figure is a scenario, not a forecast.
1. Summary

Northwharf Practice is a fictional eight-person professional practice: two partners, four fee-earners, and two in the office. New work arrives by email, a web form, and the phone, then gets copied into a spreadsheet before anyone replies.

The serious leaks are not the advice itself. They are slow or missed enquiry follow-up, proposals and compliance dates that live with one partner, invoices retyped weeks after the work, and partner time lost to admin the office cannot see.

Measured tasks today
658 hours a year, about 55 hours a month. Illustrative.
Cost of that time
£46,600 a year, rounded, in staff time. Illustrative.
Time back on Plan B
240 hours a year on Plan B, about 20 hours a month. £19,550 a year of staff time on Plan B, at the expected share. Illustrative.
Recommendation
Plan B: enquiry handling, a written proposal path, and a shared compliance diary. Illustrative payback 6 to 10 months on staff time. A partner still sets every price and still signs.

Missed chases, kept separate from the staff-time total: 3 a week × 46 weeks = 138 a year. If 1 in 8 of those might have become a first instruction at £2,200, that could be about 17 × £2,200 = £37,400. This is a scenario from the sample's own assumptions, not a forecast, and it is not included in the plan payback.

Cash-flow picture, also kept out of the annual saving: 30 invoices a month × an £800 average = £24,000 a month, going out about 12 days after the work is finished. That is slower cash, not a saving.

2. Current state

One map, from the enquiry to the payment chase. Diamonds are decisions. Navy circles are handoffs. The dashed box is the urgent route that skips the quote. Red steps are where this sample says time leaks, with the task reference. Not a client map.

Enquiry to payment

The client, then four departments: Sales, Operations, Service delivery, and Finance. Diamonds are decisions. Navy circles are handoffs. The dashed box is the urgent route. Red steps are time leaks, with the task reference. Illustrative, not a client map.

Enquiry to payment. Swimlane for the client, Sales, Operations, Service delivery, and Finance, with decisions, handoffs, and time leaks.ClientSalesOffice managerOperationsOffice managerService deliveryFee-earnerFinanceAccounts administratorEnquiry arrivesform, email, or phoneWebsite · inboxT-01Copies it into a sheetSpreadsheetT-02Waits for a quiet hourInboxUrgent?Urgent routestarts without a quotePhoneFixed price?Sends thefixed-price quoteEmailT-03Partner builds itfrom an old fileWordAcceptsquote?T-04Partner chases,if rememberedInboxBooks the jobDiaryDoes the workand signs it offFilesT-07Partner rebuildscompliance datesDiaryT-05Retypes the invoiceAccounts packagePaid in14 days?T-06Chases fromanother listSpreadsheetPaid.Job closedH1H2H3H4H5H6H7H8H9H10YesNoYesNoNoYesNoYesTime leakStepSystemDecisionHandoffException
  1. Client. start. Enquiry arrives form, email, or phone. System Website · inbox.
  2. Sales, Office manager. leak. T-01 Copies it into a sheet. System Spreadsheet.
  3. Sales, Office manager. leak. T-02 Waits for a quiet hour. System Inbox.
  4. Sales, Office manager. decision. Urgent?.
  5. Service delivery, Fee-earner. exception. Urgent route starts without a quote. System Phone.
  6. Sales, Office manager. decision. Fixed price?.
  7. Sales, Office manager. step. Sends the fixed-price quote. System Email.
  8. Operations, Office manager. leak. T-03 Partner builds it from an old file. System Word.
  9. Client. decision. Accepts quote?.
  10. Sales, Office manager. leak. T-04 Partner chases, if remembered. System Inbox.
  11. Operations, Office manager. step. Books the job. System Diary.
  12. Service delivery, Fee-earner. step. Does the work and signs it off. System Files.
  13. Operations, Office manager. leak. T-07 Partner rebuilds compliance dates. System Diary.
  14. Finance, Accounts administrator. leak. T-05 Retypes the invoice. System Accounts package.
  15. Finance, Accounts administrator. decision. Paid in 14 days?.
  16. Finance, Accounts administrator. leak. T-06 Chases from another list. System Spreadsheet.
  17. Client. end. Paid. Job closed.
  18. From Enquiry arrives form, email, or phone to T-01 Copies it into a sheet, handoff H1.
  19. From T-01 Copies it into a sheet to T-02 Waits for a quiet hour.
  20. From T-02 Waits for a quiet hour to Urgent?.
  21. From Urgent? to Urgent route starts without a quote, Yes, handoff H2.
  22. From Urgent? to Fixed price?, No.
  23. From Fixed price? to Sends the fixed-price quote, Yes.
  24. From Fixed price? to T-03 Partner builds it from an old file, No, handoff H3.
  25. From Sends the fixed-price quote to Accepts quote?.
  26. From T-03 Partner builds it from an old file to Accepts quote?, handoff H4.
  27. From Accepts quote? to T-04 Partner chases, if remembered, No, handoff H5.
  28. From Accepts quote? to Books the job, Yes, handoff H6.
  29. From Books the job to Does the work and signs it off, handoff H7.
  30. From Does the work and signs it off to T-07 Partner rebuilds compliance dates, handoff H8.
  31. From Does the work and signs it off to T-05 Retypes the invoice, handoff H9.
  32. From T-05 Retypes the invoice to Paid in 14 days?.
  33. From Paid in 14 days? to T-06 Chases from another list, No.
  34. From Paid in 14 days? to Paid. Job closed, Yes, handoff H10.

Illustrative loaded hourly cost in this sample: office £32, partner £95. Loaded cost means salary plus employer costs for the role, not one person's pay.

Times a year × minutes × people ÷ 60 = hours a year. Hours × the loaded hourly cost = £ a year. A recoverable share is a portion of that, not all of it. Summary pounds are rounded to the nearest £100, so they can differ slightly from the sum of the parts.

TaskRoleWorkingHours£ a year
T-01. Log a new enquiryOffice552 × 8 min73.6£2,355
T-03. Assemble a proposal from an old filePartner276 × 40 min184£17,480
T-04. Chase a proposal, when rememberedPartner184 × 12 min36.8£3,496
T-05. Retype an invoice from the job notesOffice360 × 25 min150£4,800
T-06. Chase payment from a separate listOffice180 × 10 min30£960
T-07. Reconstruct compliance datesPartner2 h × 46 weeks92£8,740
T-08. Partner time on status and adminPartners2 h × 46 weeks92£8,740
3. Findings

High

F1. Enquiry follow-up leaks work

A new enquiry is retyped into a sheet (T-01), then often waits for a quiet hour (T-02). The chase happens only if someone remembers (T-04). Three chases a week are never logged. That wait is where instructions can go quiet. The sample does not turn every missed chase into income.

Root cause: There is no single open-enquiry record, and no agreed date for the next chase. The office cannot see which ones are still live. Evidence: E1, E2.

Staff time: T-01 is 73.6 hours (£2,355) and T-04 is 36.8 hours (£3,496). T-02 is waiting, so it is not counted twice. The separate chase scenario could be about £37,400 and is not in the payback.

High

F2. Proposals and compliance sit with one partner

One partner assembles each proposal from an old file (T-03) and reconstructs the compliance dates (T-07). If they are with a client, both wait. The office is not allowed to start either. That is key-person dependency, and a late filing or a thin AML note is a regulatory risk. This sample names the risk and does not invent a fine.

Root cause: The path is not written down, so nobody else can prepare the shell. The price and the sign-off stay with a partner in every plan. Evidence: E3, E5.

T-03 is 184 hours (£17,480). T-07 is 92 hours (£8,740). Both are partner time at the sample rate of £95.

High

F3. Invoices are typed again, and cash waits

The office retypes the invoice from the job notes (T-05) and chases from a separate list (T-06). The bill often leaves about 12 days after the work is finished, because a partner confirms it from memory. About £24,000 a month sits those extra 12 days. That is slower cash, not a saving, and it is not added to the annual figure.

Root cause: The job record and the accounts package do not share a record. The chase list is a third copy. Evidence: E4.

T-05 is 150 hours (£4,800). T-06 is 30 hours (£960). Working: 360 invoices × 25 minutes, and 180 chases × 10 minutes, at £32.

Medium

F4. Partners lose time to admin the office cannot see

Across both partners, about two hours a week goes on status questions and admin that is not the proposal and not the compliance diary (T-08). It is partner time that is not client work. The sample does not claim all of it comes back. The recoverable share used later is 40% at the expected case.

Root cause: The office cannot answer from one record or a written process, so the question comes back to a partner. Evidence: E3, E6.

T-08 is 92 hours (£8,740) at £95. Working: 2 hours a week × 46 weeks.

4. Interview outcomes
  • INT-1. Office manager. New enquiries sit until there is a quiet hour. That is often the next morning, and sometimes Friday. I cannot tell which ones still need a chase. A person stays involved: Anything a client is sent is read by a person first. Checked against the inbox review (E2). Stated time is cut by 20% before use.
  • INT-2. Partner. Proposals and the compliance dates live with me. If I am with a client, both wait. The office should not be sending a price. A person stays involved: The partner sets every price and signs compliance. Stated in interview (E3, E5). The sample cuts stated time by 20% before use.
  • INT-3. Accounts administrator. I retype the invoice from the job notes, then chase from a different list. The two lists do not match when a detail changed. A person stays involved: A person approves every invoice before it is sent. Checked against the accounts export (E4).
5. Size of the prize

Hours and pounds are a year, shown as a range, and illustrative. Each row names what it depends on and the evidence behind it.

OpportunityHours a year£ a yearWorkingDepends onEvidence
O1. One enquiry record, and a chase with a date74 expected, 37 low£3,750 expected, 1,900 low70% of T-01 (52 hours, £1,650) plus 60% of T-04 (22 hours, £2,100). Low case is about half of that share. A person still sends the reply.None. This can go first.E1, E2
O2. Office prepares the proposal shell83 expected, 46 low£7,900 expected, 4,400 low45% of T-03 (83 hours, £7,866, shown as £7,900). The partner still sets the price. Low case is 25% of T-03.Depends on O1, so the enquiry is already in one place.E3
O3. Invoice and chase from the job record126 expected, 80 low£4,000 expected, 2,600 low70% of T-05 and T-06 (126 hours, £4,032, shown as £4,000). Low case is 45%. The 12-day cash delay is not added as a saving.Depends on O2, so the quote and the job share one record.E4
O4. Shared compliance diary, partner still signs83 expected, 46 low£7,900 expected, 4,300 low50% of T-07 (46 hours, £4,400) plus 40% of T-08 (37 hours, £3,500). Low case is 30% and 20%. The regulatory risk is named and not priced as a fine.Depends on O1, so there is one client list to hang the diary on.E5, E6
Evidence
  • E1. Interview, office manager. New enquiries sit until a quiet hour, often the next morning and sometimes Friday.
  • E2. System review. The inbox and the enquiry spreadsheet are not connected. Nothing moves on its own.
  • E3. Interview, partner. Proposals live in my head and in old files. If I am with a client, they wait.
  • E4. System review. The accounts package is retyped from the job notes. The chase list is a third copy.
  • E5. Interview, partner. Filing dates and AML checks sit with one partner. There is no shared diary.
  • E6. Illustrative tracking week. The sample's invented tracking week put about two partner hours on status questions that were not proposals or compliance.
6. Implementation plans

Three fully costed plans. Each includes the one before it. Costs, hours, and timelines are illustrative. Plan B is the sample recommendation.

  1. Plan A. Quick win

    One shared place for a new enquiry, and a chase that does not rely on memory. Covers O1.

    Timeline: 3 weeks. Time back: 74 expected, 37 low hours a year (£3,750 expected, £1,900 low). Build price: £2,400. Running cost: £0. Pays for itself in 8 to 15 months. After the illustrative fee credit: £1,700.

    You provide: The mailbox to watch, and the reply wording. Stays manual: A person sends the reply. Partners still write every proposal and set every price. Risk: Low. Nothing new reaches a client without a person.

  2. Plan B. Core system (recommended)

    Plan A, plus a proposal the office can prepare, and a compliance diary the partner still signs. Covers O1, O2, O4.

    Timeline: 8 weeks. Time back: 240 expected, 129 low hours a year (£19,550 expected, £10,600 low). Build price: £8,800. Running cost: £25 a month. Pays for itself in 6 to 10 months. After the illustrative fee credit: £8,100.

    You provide: Plan A, the partner's usual proposal headings, and the compliance dates they already track. Stays manual: The partner sets every price and signs compliance. Payback is on the build price, before the running cost. Risk: The proposal path is only as good as the headings supplied. The diary is only useful if the office is allowed to maintain it.

  3. Plan C. Extended version

    Plan B, plus an invoice and a payment chase raised from the job record. Covers O1, O2, O3, O4.

    Timeline: 12 weeks. Time back: 366 expected, 209 low hours a year (£23,550 expected, £13,200 low). Build price: £13,500. Running cost: £25 a month. Pays for itself in 7 to 13 months. After the illustrative fee credit: £12,800.

    You provide: Plan B, plus read-only access to the accounts tool. Stays manual: A person approves every invoice before it is sent. The 12-day cash picture is not counted as a saving. Risk: Invoice drafts need a clean job record from Plan B. Doing this first, before the enquiry and the proposal share a record, would copy the mess.

7. What this sample is not recommending
  • A new website. In this sample the work arrives. The delay starts after it arrives.
  • Replacing the accounts package. The sample connects the job record to the tool already in use.
  • Taking pricing, advice, or compliance sign-off off the partners. A person still decides those in every plan.
  • Treating the £37,400 chase scenario as income the practice will win. It is an illustration of what never got a chase.
8. Success metrics

Aims for the fictional firm, not a promise.

MeasureTodayAim
Chases never loggedAbout 3 a weekA chase with a date on every open enquiry
Days from finished work to invoiceAbout 12Raised from the job record
Proposals the office can startNoneOffice prepares the shell, partner prices
Compliance dates in one person's headAll of themA shared diary, partner still signs
9. Next steps

Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

After 30 days the report is still yours to keep. The fee credit no longer applies. In this sample the credit is illustrative, the same as every other figure.

Every figure in this sample is illustrative. It is not a client result.

Questions

What happens after the discovery call?

After the discovery call you receive an audit proposal. The payment link is sent within 24 hours of that proposal. The audit usually starts within 7 days of payment and takes about 10 business days.

How much does the audit cost, and how long does it take?

From £1,000. The fee depends on the size of the business and what the audit has to cover. The audit usually starts within 7 days of payment and takes about 10 business days. Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

Do I have to do an audit?

Yes, before Oduro implements anything. The audit is how we see where the value is. You do not have to continue after it.

What if I don't go ahead after the audit?

You keep the report. The audit fee is a one-off, and you owe nothing further if you stop. Go ahead with an implementation plan within 30 days of the report being sent and the audit fee comes off the cost. The plan has to be accepted and paid in those 30 days. The clock starts when the report is sent.

What happens after 30 days?

After 30 days the report is still yours to keep. The fee credit no longer applies.

Can I skip the call and go straight to an audit?

Yes. Send a short note and we reply with a fixed written quote before any work or payment. The usual path is the free discovery call, then the audit.

Do I need the assessment before the discovery call?

No. The free AI readiness assessment is its own tool. The call does not depend on it.

Is the audit only a review of our systems?

No. It is a whole-business audit. Systems are one part of it.

Commitments

  • Written scope before we build

    Mutually agreed scope before build starts.

  • Your accounts, your ownership

    We build in customer accounts; you own the final build.

  • Humans in the loop

    Automation and AI handle routine work; humans stay in the loop for sensitive decisions.

  • Thorough handover

    Training and documentation so the team can run the system without Oduro, with support if wanted.

Next

Take the first step

Start with the free AI Readiness Assessment. We use your results on the discovery call.

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